Privacy Policy

Last Updated: November 2025

Teka Media Housse (Pty) Ltd is committed to protecting your privacy and personal information.

1. Introduction

This Privacy Policy explains how Teka Media Housse (Pty) Ltd ("Teka SA", "we", "us", or "our") collects, uses, discloses, and protects your personal information when you use our mobile application and website (collectively, the "Platform").

We are committed to compliance with the Protection of Personal Information Act (POPIA) of South Africa and international data protection regulations including GDPR where applicable.

Company Details:
Teka Media Housse (Pty) Ltd
Registration No: 2025/686648/07
Registered in South Africa (August 2025)
1 Smith Road, Bedford Gardens, Bedfordview
Johannesburg 2007, South Africa
Email: admin@teka-mh.co.za

2. Information We Collect

2.1 Information You Provide

Account Information: Username, email address, phone number, profile picture
Content: Videos, captions, comments, likes, and other user-generated content
Payment Information: Bank account details for creator payouts (processed via Paystack)
Identity Verification: For creator accounts, we may collect ID documents and tax information
Communications: Messages you send to us or other users through the Platform

2.2 Information Automatically Collected

Device Information: Device type, operating system, unique device identifiers
Usage Data: Videos watched, search queries, interaction with content, time spent
Location Data: Approximate location based on IP address (we do not track precise GPS location)
Cookies and Similar Technologies: Session cookies, analytics cookies, advertising cookies
Log Data: IP address, browser type, access times, pages viewed

2.3 Information from Third Parties

Google Sign-In: Basic profile information (name, email, profile picture) when you use Google authentication
Payment Processors: Transaction confirmation data from Paystack
Analytics Providers: Aggregated usage statistics from Google Analytics and Firebase

3. How We Use Your Information

3.1 Platform Operations

Provide, maintain, and improve the Platform
Personalize your content feed and recommendations
Process creator payments and manage monetization
Verify creator accounts and prevent fraud

3.2 Communication

Send service-related notifications and updates
Respond to your inquiries and support requests
Send promotional communications (with your consent)

3.3 Safety and Security

Detect and prevent fraud, spam, and abuse
Enforce our Terms of Service and Community Guidelines
Protect intellectual property rights and prevent copyright infringement
Comply with legal obligations and law enforcement requests

3.4 Analytics and Improvement

Analyze usage patterns and trends
Conduct research and develop new features
Measure ad performance and engagement

4. How We Share Your Information

We do not sell your personal information. We may share your data with:

4.1 Service Providers

Payment Processing: Paystack (for creator payouts)
Cloud Services: Google Firebase (database and authentication)
Analytics: Google Analytics, Firebase Analytics
Advertising: Google AdMob and authorized ad partners

4.2 Legal Requirements

We may disclose your information when required by law or to:

Comply with legal processes, court orders, or government requests
Protect our rights, property, or safety, and that of our users
Investigate or prevent illegal activities, fraud, or security threats
Enforce our Terms of Service and Community Guidelines

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.4 Public Information

Content you post publicly (videos, comments, profile information) is visible to all Platform users and may be indexed by search engines.

5. Data Security

We implement industry-standard security measures to protect your personal information:

Encryption: Data encrypted in transit (SSL/TLS) and at rest
Access Controls: Restricted access to personal data on a need-to-know basis
Secure Storage: Data stored on secure Firebase and Google Cloud infrastructure
Regular Audits: Security assessments and vulnerability testing
Incident Response: Procedures for detecting and responding to data breaches

⚠️ Important: While we implement strong security measures, no system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

6. Your Privacy Rights (POPIA Compliance)

Under South African law (POPIA), you have the right to:

Access Your Data

Request a copy of the personal information we hold about you

Correct Your Data

Update or correct inaccurate or incomplete personal information

Delete Your Data

Request deletion of your account and associated data (subject to legal retention requirements)

Object to Processing

Object to certain uses of your personal information, including marketing communications

Data Portability

Request your data in a structured, commonly used format

Withdraw Consent

Withdraw consent for data processing where consent was the legal basis

To exercise your rights, contact us at admin@teka-mh.co.za. We will respond within 30 days as required by POPIA.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Essential Cookies: Required for platform functionality (login sessions, security)
Analytics Cookies: Track usage patterns and improve user experience
Advertising Cookies: Deliver relevant ads and measure ad performance
Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, but disabling certain cookies may limit Platform functionality.

8. Mobile App Permissions

Our mobile application requests the following permissions to provide core functionality:

📷 Camera Permission

Required to record and upload videos to the Platform. We only access your camera when you actively choose to create content. We do not access your camera in the background or without your explicit action.

🎤 Microphone Permission

Required to record audio for your videos. Audio is only recorded when you are actively creating video content. We do not record audio in the background.

📁 Storage Permission

Required to save videos, cache content for offline viewing, and access media from your device for uploading. We only access files you explicitly select.

🌐 Internet & Network

Required to stream videos, upload content, sync data, and provide real-time features like notifications and messaging.

You can manage app permissions in your device settings at any time. Denying permissions may limit certain features but will not prevent you from using other parts of the app.

9. Data Retention

We retain your personal information for as long as necessary to:

Provide the Platform and services to you
Comply with legal, tax, and accounting obligations
Resolve disputes and enforce our agreements
Prevent fraud and abuse

Retention Periods:
• Active accounts: Duration of account existence + 90 days after deletion
• Payment records: 7 years (tax compliance)
• Content: Until deleted by user or 90 days after account deletion
• Analytics data: Aggregated/anonymized data may be retained indefinitely

10. Child Safety & CSAE Reporting

🚨 Report Child Sexual Abuse & Exploitation

Teka SA takes child safety extremely seriously. We have zero tolerance for child sexual abuse and exploitation (CSAE) content on our platform.

If you encounter content involving child sexual abuse or exploitation:

Use the in-app "Report" button and select "Child Safety Concern"
Content will be immediately removed from public view
The user's account will be suspended pending investigation
Reports are forwarded to NCMEC (National Center for Missing & Exploited Children)
Law enforcement will be notified when appropriate

Direct Reporting to NCMEC:
You can also report directly to the NCMEC CyberTipline at:
https://report.cybertip.org/

Age Restrictions

Teka SA is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. Users aged 13-17 must have parental/guardian consent to use the Platform.

If we become aware that we have collected personal information from a child under 13 without proper consent, we will take steps to delete that information immediately.

11. International Data Transfers

Your personal information may be transferred to and processed in countries outside South Africa, including the United States (Google/Firebase infrastructure) and other countries where our service providers operate.

We ensure appropriate safeguards are in place through standard contractual clauses, Privacy Shield frameworks (where applicable), and other legally approved mechanisms to protect your data.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

Posting a notice on the Platform
Sending an email notification to registered users
Updating the "Last Updated" date at the top of this policy

Continued use of the Platform after changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information:

Company: Teka Media Housse (Pty) Ltd

Registration No: 2025/686648/07

Email: admin@teka-mh.co.za

Address: 1 Smith Road, Bedford Gardens, Bedfordview, Johannesburg 2007

You may also lodge a complaint with the Information Regulator of South Africa if you believe your privacy rights have been violated.