Report Child Sexual Abuse & Exploitation
Help us keep children safe. Report harmful content immediately.
If a child is in immediate danger, call emergency services: 10111 (South Africa)
What is Child Sexual Abuse & Exploitation (CSAE)?
CSAE includes any content that sexually exploits or abuses children, including:
- Child Sexual Abuse Material (CSAM): Images or videos depicting sexual abuse of children
- Child Exploitation: Content that sexualizes, objectifies, or endangers children
- Child Grooming: Adults attempting to establish relationships with children for sexual purposes
- Child Trafficking: Content related to the buying, selling, or trading of children
- Solicitation: Requests for sexual content from or involving minors
⚠️ Zero Tolerance Policy
Teka SA has a strict zero-tolerance policy for any form of child exploitation. We work closely with law enforcement and the National Center for Missing & Exploited Children (NCMEC) to identify, report, and eliminate this content from our platform.
📱 Report Through the Teka SA App
The fastest way to report harmful content is directly through the app:
Tap the Report Button
On any video, comment, or profile, tap the ⋮ menu and select "Report"
Select "Child Safety Concern"
Choose the 🚨 Child Safety Concern option from the report menu
Provide Details (Optional)
Add any additional information that might help our investigation (optional but helpful)
Submit Report
Tap "Submit" and our system will take immediate action
✅ What Happens Next?
- Immediate Removal: Content is hidden from public view within seconds
- Account Suspension: The reported user's account is suspended pending investigation
- NCMEC Notification: Report is automatically forwarded to the National Center for Missing & Exploited Children
- Law Enforcement: Local authorities are notified when appropriate
- Evidence Preservation: All evidence is preserved for legal proceedings
📧 Report via Email
If you cannot access the app or prefer to report via email:
Email our Safety Team:
csae-report@teka-mh.co.zaThis is a dedicated email address monitored 24/7 for urgent child safety reports.
Important: Please include as much detail as possible:
- Link to the content or profile (if available)
- Username of the reported account
- Description of what you saw
- Date and time you encountered the content
- Screenshots (if safe to capture - do not share explicit content)
🌐 Report Directly to NCMEC
You can also submit reports directly to the National Center for Missing & Exploited Children (NCMEC):
NCMEC CyberTipline
https://report.cybertip.org/NCMEC operates the CyberTipline, a national mechanism for reporting child sexual exploitation. Reports submitted to the CyberTipline are reviewed and forwarded to law enforcement for investigation.
Phone (US):
1-800-843-5678
Email:
cybertipline@ncmec.org🇿🇦 South African Resources
Additional organizations in South Africa working to protect children:
South African Police Service (SAPS)
Report child abuse and exploitation to local law enforcement
Childline South Africa
24-hour crisis line for children and adults concerned about a child's safety
Film and Publication Board (FPB)
Report illegal content including child pornography
Your Safety & Privacy
We understand that reporting can be difficult. Here's what you should know:
- Confidential: Your identity as a reporter is kept confidential from the reported user
- No Retaliation: Reported users cannot see who reported them or contact you
- Professional Handling: Reports are reviewed by trained safety specialists
- Legal Protection: Good faith reports are protected under law
- 24/7 Monitoring: Our safety team monitors reports around the clock
Frequently Asked Questions
Q: What if I'm not sure if content violates the policy?
If you're uncertain, report it anyway. Our trained safety team will review all reports and determine if action is needed. It's better to report something that turns out to be acceptable than to ignore potentially harmful content.
Q: Will the user know I reported them?
No. Your identity as a reporter is completely confidential. The reported user will not know who submitted the report and cannot contact you or retaliate in any way.
Q: How long does it take to review a report?
CSAE reports are treated as critical priority. Content is immediately hidden and accounts are suspended automatically within seconds of your report. Our safety team reviews reports within 24 hours, and law enforcement is notified immediately for verified cases.
Q: What happens to false reports?
We understand that mistakes happen and good-faith reports are always welcome. However, intentionally false or malicious reports that target users unfairly may result in action against the reporter's account.
Q: Can I remain anonymous when reporting to NCMEC?
Yes. You can submit anonymous reports to the NCMEC CyberTipline. However, providing contact information can help investigators if they need additional details.
See Something? Say Something.
Your report can save a child's life. Every report is taken seriously and investigated thoroughly.
Emergency? Call 10111 (South Africa) immediately